Refund policy

30 day returns

If you are not happy with your order, you can return it within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.

How to start a return

Email us at hello@calbryco.com with your order number and a short note about the item. We will reply with return instructions. Please do not send items back before contacting us.

Return shipping

For a change of mind, the customer covers return shipping. If the item arrived damaged, defective, or incorrect, we cover the cost and in most cases you do not need to send the item back. A photo is usually enough.

Refunds

Once your return is approved, or once we confirm a damaged or incorrect item, we issue a refund to your original payment method within 5 business days. Depending on your bank it may take a few more days to appear on your statement. Original shipping charges are refunded when the fault was ours.

Damaged or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 14 days of delivery with a photo. We will send a replacement or issue a full refund, whichever you prefer.

Items we cannot accept

For hygiene reasons we cannot accept returns of used grooming tools, opened treats or catnip products, or items that have been washed or damaged after delivery.

Order cancellations

If you need to cancel, email us as soon as possible. We can cancel any order that has not shipped yet and refund it in full.

Questions

Email hello@calbryco.com and we will help.